3 years 3 weeks ago

Yes absolutely Secret_squirrel
The retailer is indeed obliged to handle these types of issues.
I mentioned the manufacturer contact option assuming you'd like a new bag and quickly, but if you want your money back or prefer to just deal with your retailer then that is of course your right to do so. 
Further info can be found on the Which website if you're in any doubt.

3 years 3 weeks ago

Interesting advice on replacements. It's the retailers obligation to get the bag fit for purpose, not the distributor or manufacturer.  Contacting the manufacturer may be the most effective way to do it - but it's certainly not required under law. You would be equally within your rights to get a refund from the retailer and go and buy something that's fit for purpose. 

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